Refund policy
We want you to be happy with your purchase. Madishroom sells both new Crafty MerMadi art and pre-owned collectibles. Return rules differ by product type. Please read this before ordering.
## New Crafty MerMadi products (stickers, prints, and similar)
- If you receive the wrong item, a defective item, or an item significantly different from the listing, email us within 7 days of delivery with your order number and clear photos.
- Made-to-order or personalized items generally cannot be returned for change of mind once production has started, unless the item is defective or we made an error.
- NSFW / mature art: no returns once the item has been opened or unsealed, except for shipping damage or our error (wrong item / undisclosed major defect).
## Pre-owned collectibles
- Pre-owned items are sold as-is. Photos and descriptions represent the item as accurately as possible.
- We do not accept returns for buyer's remorse, change of mind, or because an item is pre-owned when the listing stated it was pre-owned.
- We will work with you if: (1) you received the wrong item, or (2) there is major undisclosed damage not shown or described in the listing, or (3) the item was damaged in transit (photos of damage and packaging required within 48 hours of delivery).
## How to request a return or refund
1. Email dan.ogrodnik@gmail.com within 7 days of delivery (or within 48 hours for transit damage photos as noted above).
2. Include your order number, photos, and a short description of the issue.
3. We typically respond within 1–2 business days.
## If your return is approved
- If the issue was our error (wrong item or undisclosed major damage), we cover return shipping when a return is required.
- In other approved cases, the buyer may be responsible for return shipping.
- Refunds go to the original payment method within 5–7 business days after we receive the returned item (or sooner if no return shipment is needed).
## Additional notes
- Items with deeper stock (for example multiples of the same pin or sticker) may be eligible for exchange case by case.
- We cannot accept returns on items altered, customized, or damaged by the buyer after delivery.
- We handle requests reasonably and case by case.